Who We Are

Next Level Human Capital is a veteran-owned human capital consulting firm headquartered in St. Louis, Missouri. Founded by Tim Schumer, a former U.S. Marine and experienced corporate HR executive, we provide organizational health engineering, leadership development, workforce assessments, and HR systems strategy to companies with 50–300 employees.

Our services are delivered through three integrated pillars: Intelligence (data-backed assessments via Criteria Corp), Development (leadership training via Working Genius), and Systems (HR infrastructure via isolved). This policy governs all data collected across our website, consultations, assessments, and service engagements.

• Website: www.nextlevel-hc.com
• Phone: 314-886-8516
• Email: [email protected]
• Location: St. Louis, Missouri, USA

Information We Collect

We collect only what we need — no more. Every data point serves a purpose in delivering a better outcome for you or your organization.

• Name, job title, company name, and contact information (phone, email)
• Information shared during discovery calls, consultations, or strategy sessions
• Responses to intake forms, assessments, or diagnostic questionnaires
• Payment and billing information (processed securely through third-party processors)
• Communications sent via email, contact forms, or phone

As a certified partner of Criteria Corp and facilitator of Working Genius, we may administer or manage psychometric and behavioral assessments on behalf of client organizations. This may include:

• Cognitive aptitude and personality assessment results
• Emotional intelligence and behavioral profile data
• Leadership capability scores and development indicators
• Job-fit, succession, and promotion readiness data

• IP address and general geographic location
• Browser type, operating system, and device information
• Pages visited, time on site, referral source, and click behavior
• Cookies and similar tracking technologies (see Section 7)

• CRM data via integrated platforms (e.g., lead management, appointment scheduling)
• LinkedIn or social media profile data when you connect or message us through those platforms
• Referral data from business networking events (e.g., St. Louis Biz Expo)

How We Use Your Information

We use information to deliver results — not to clutter your inbox or compromise your trust. Our use of your data is limited to the following legitimate purposes:

• Delivering consulting services, assessments, and HR strategy engagements
• Responding to inquiries, scheduling consultations, and fulfilling service agreements
• Personalizing our approach based on your company's size, industry, and challenges
• Administering and interpreting workforce assessments on behalf of your organization
• Processing payments and maintaining accurate billing records
• Sending relevant educational content, articles, or service updates (with your consent)
• Improving our website, content, and service delivery based on usage data
• Complying with legal obligations and protecting our rights
• Maintaining the security and integrity of our systems and client data

We do not use your information for automated decision-making that affects your legal rights, nor do we engage in profiling for advertising purposes.

How We Share Your Information

We do not sell, rent, or trade your personal information. Period. We operate on a need-to-know basis — information is shared only when it serves the mission.

We work with a limited set of trusted third-party providers to operate our business:

• Criteria Corp — assessment platform provider (governed by their own DPA)
• isolved — HCM platform for client HR infrastructure implementation
• Working Genius (The Table Group) — team productivity framework and tools
• Email and CRM platforms used to manage client communications
• Payment processors for secure billing (we do not store full card data)
• Website hosting and analytics providers

All third-party providers are contractually required to protect your data and use it only for the purposes we specify.

We may disclose information when required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of NLHC, our clients, or the public.

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change and your options regarding your data.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Client engagement records: 5 years from project completion
• Assessment and workforce data: As specified in the client engagement agreement, typically 2–3 years
• Financial and billing records: 7 years (IRS and accounting compliance)
• Website inquiry and contact records: 2 years from last interaction
• Marketing communications: Until you unsubscribe or opt out

When data is no longer needed, we delete or anonymize it in a manner that makes reconstruction impossible.

Data Security

Protecting your data is an operational commitment. We implement technical and organizational measures proportionate to the sensitivity of the data we handle, including:

• Encrypted data transmission (TLS/SSL) across all web properties
• Restricted access controls — only authorized personnel access client data
• Secure third-party assessment platforms with enterprise-grade data protection
• Regular review of data access permissions and vendor security posture
• No storage of sensitive financial data (credit card numbers) on our own systems

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve performance and understand how visitors interact with our content.

Required for the website to function. These cannot be disabled without breaking core functionality (e.g., form submissions, session management).

Help us understand traffic patterns, popular content, and user behavior to improve the site. Data is aggregated and not linked to individual identities.

May be used to deliver relevant content to visitors who have previously engaged with our website through platforms such as LinkedIn or Meta. You may opt out at any time.

You can control cookies through your browser settings or via a cookie consent manager if present on our site. Disabling non-essential cookies will not affect your ability to access our content or contact us.

Your Privacy Rights

Regardless of your location, we respect your right to understand and control how your data is used. You have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data (subject to legal retention requirements)
• Portability — Receive your data in a structured, machine-readable format
• Opt-Out of Marketing — Unsubscribe from marketing communications at any time
• Restriction — Request we limit processing of your data in certain circumstances
• Objection — Object to processing based on legitimate interests

To exercise any of these rights, contact Tim Schumer directly:

• Phone: 314-886-8516
• Email: [email protected]

We will respond to verified requests within 30 days. We do not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.

Children's Privacy

Our services are designed for business professionals and organizations. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, contact us immediately and we will delete it promptly.

Third-Party Links & Integrations

Our website may contain links to third-party websites including Criteria Corp, isolved, The Table Group (Working Genius), LinkedIn, and others. This Privacy Policy does not govern those sites. We encourage you to review the privacy policies of any third-party platform you interact with through our services or website.

State Privacy Rights (CCPA / U.S. Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information, including the right to know what data we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information.

Residents of other states with enacted consumer privacy laws (Virginia, Colorado, Connecticut, Texas, etc.) may have similar rights. We honor valid data rights requests regardless of your state of residence. Contact us using the information in Section 8.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active clients by email.

Continued use of our website or services after an update constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

Contact Us

If you have questions about this Privacy Policy, your data, or our practices, reach out directly:

• Tim Schumer — Founder, Next Level Human Capital
• Phone: 314-886-8516
• Email: [email protected]
• Web: www.nextlevel-hc.com
• Location: St. Louis, Missouri, USA